Posted on Saturday, 11th April 2009 by admin
Business DirectoryWhat does customer focussed or customer-centric business mean?Firstly, let’s take a look at how customers attribute profit to a business; research has shown that many businesses operate according the 20: 80 rule (Angel customers and Demon customers by Larry Selden & Geoffrey Colvin). 20% of a business’s customer base [...]
Tags: Business Research, Core Strategy, Customer Focus
Posted in Strategic Planning | Comments (0)